Paper Pups - Origami Dog Kit

Hi there,

Thank you so much for sharing your feedback. We're sorry to hear you've found Paper Pups frustrating!

Could you let us know where you purchased your Paper Pups from? Could you also send us a photo of the packaging?

We've been experiencing an increase in illegitimate AI copies of our Paper Pups on sites like Temu and Amazon. These copies are incredibly poor, don't match our designs, and come with instructions that are practically impossible to follow.

However, if you're using our original Paper Pups and have found the instructions tricky, we'd love to understand where you've struggled and see if we can help!

We look forward to hearing from you!

Thanks,
Mikayla

Hi Johanna, thanks so much for your lovely review! We’re delighted you enjoyed folding the dogs and liked their cute designs and fur patterns. We appreciate your feedback about the instructions and will keep it in mind as we look for ways to make them clearer.

Hi Rav! We're so sorry to hear you had such a frustrating experience with your Paper Pups kit, especially as your son was so excited to see the finished pug!

Thank you for sharing your feedback on the printed instructions and video. We'll pass this along to our team so we can look into where things could be made clearer and easier to follow.

We really appreciate you taking the time to let us know!

Hi there! We're so sorry you've had such a frustrating experience with your Paper Pups kit!

Thank you for pointing out the differences between the printed instructions and the videos. We'll share your feedback with our team so we can look into this and see where improvements are needed.

We really appreciate you taking the time to let us know!

Hi there,

Thank you so much for sharing your feedback. We're sorry to hear you've found Paper Pups frustrating!

Could you let us know where you purchased your Paper Pups from? Could you also send us a photo of the packaging?

We've been experiencing an increase in illegitimate AI copies of our Paper Pups on sites like Temu and Amazon. These copies are incredibly poor, don't match our designs, and come with instructions that are practically impossible to follow.

However, if you're using our original Paper Pups and have found the instructions tricky, we'd love to understand where you've struggled and see if we can help!

We also have a step-by-step video tutorial that might make things a little easier. You can watch it here:

https://www.youtube.com/watch?v=CIJ6PrRPzMs&t=11s

We look forward to hearing from you!

Thanks,
Mikayla

Thank you for your honest feedback. We’re glad you got the golden retriever to work, but we’re sorry the instructions have made the experience frustrating, especially with the cavapoo.

We understand your point about our responses mentioning counterfeits. Unfortunately, there are many copies being sold online, with differences in print quality and how the paper folds, which is why we try to verify the product. That isn’t intended to dismiss criticism of our own instructions, and we’re sorry it has come across that way.

We use plain paper in the videos to make the folds easier to see, as some of the darker printed designs can obscure them. However, we appreciate that this can make it harder to match what you’re seeing to the dog design in your hands.

At 49:40, the paper accidentally slips and the demonstrator repositions it. There aren’t any additional folds at that point, but without an explanation, and with his hands obscuring the view, we can understand why it looks like you’ve missed a step.

Thank you for explaining where you struggled. Please get in touch with us so we can help you through the part of the cavapoo you’re stuck on. We’d love to help you finish it and enjoy the result.