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FAQ

Standard Delivery - £1.99 (Free for orders over £30)

Orders sent using our Standard Non-Tracked Service are usually delivered by your usual Royal Mail postie. It shall generally be in your hands within 3-5 working days and will not need a signature. However, if the order is too large or heavy to go via Royal Mail, we may send this via a different courier.

P.S. We try our hardest to despatch all orders within 24 hours (depending on what time you placed yours).

Courier – Next Day Delivery - £5.99

Orders sent using our Next Day Service are usually delivered by DPD or UK Mail. It shall be in your hands the next working day (if placed before 1pm on any business day). It will need a signature too. 

Channel Islands, Northern Ireland, Highlands and Islands

Where possible we will despatch orders to offshore locations and the Highlands using Royal Mail and various Courier options. Please be aware that some larger/heavier products and orders can incur additional charges.

Your delivery options will be displayed on the checkout page and will be worked out depending on your shopping basket.

Bonjour, Hola, Howdy, Ciao; we have a variety delivery options to get your goods from our small island to yours.

International shipping is carefully calculated on the weight, size and value of your order, so the options can vary depending on what you have purchased. The simplest way to see is to head through to the checkout and enter your delivery address/country; we’ll automatically show you the wide variety of available options you have, don’t worry, you won’t be charged.

Your order will be shipped with either Royal Mail, DPD or DHL depending on the items and location.

Absolutely! We sell in multiple currencies including USD, AUD and EUR. Simply select your currency of choice at the top of page.

We're really sorry but at the moment we don’t do gift wrapping. We're working hard to make this available soon so keep your eyes peeled!

For sure! 

Our wholesale partner MOXON London will be happy to help... 

www.moxon.london 

+44(0) 20 3856 9794 

trade@moxon.london

All of our products are great sellers so whilst we do all that we can to keep them in stock sometimes they sell out. If you want to be notified when a product returns please enter your email address in the box provided next to the out of stock product. We’ll be in contact with you as soon as we get more.

Unfortunately, we're unable to do this. However, you’ll be able to use the code on your next order.

If your order hasn't arrived within the specified delivery time, please contact us directly at hi@pikkii.com where one of our team will help you find your order as soon as possible.

The Fulfillment Company is our warehouse and they’re an integral part of the Moxon team; they take great care in packing all of lovely products to ensure that they arrive with you safely and securely.

No problemo!

We work super hard to make sure everything is perfect for you, but if you’re unlucky enough to receive a faulty product or you’ve simply changed your mind, no drama. We’ll try to make it as easy as we can for you. 

Please contact us before returning your items. Simply drop us an email at hi@pikkii.com and we'll be happy to help.

You'll need to fill out our returns label and be sure to return it to us within 30 days of purchase. Please ensure it's packed perfectly to avoid damage.

Returned items must be in their original packaging and in resalable conditions.

Refunds will be issued within 7 days of receipt of the returned goods. We're only able to reimburse the shipping costs if the items we sent were damaged, faulty or incorrect.

Please hold onto your postage receipt until we've confirmed receipt of your items. 

We're unable to accept unwanted orders that are returned outside of 30 days, that’s plenty of time to for you decide whether it’s for you.

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